Refund policy

Last updated: October 2026

If Pro is not right for you, write to billing@ecert.digital within 7 days of payment and we will refund the full amount to the account you paid from, as long as fewer than 100 certificates were issued on Pro credits in that time.

After 7 days, payments are not refundable, but your plan stays active until the end of the paid year.

Refunds are processed within 7 working days of approval. If your payment was recorded twice by mistake, we refund the duplicate in full.

Certificates already issued stay valid and verifiable after a refund. The account returns to the Free plan.